SITE POLICIES
SITE POLICIES > TERMS & CONDITIONS
This notice contains the legal terms and conditions that govern the website, NINAEL.COM
Users of NINAEL.COM accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, NINAEL S.r.l. reserves the right to ask the Users to refrain from using the website NINAEL.COM
The access and the use of the website NINAEL.COM are for personal use only.
The visualization of the website NINAEL.COM provides Clients with product information and the possibility to purchase merchandise.
The client is invited to print a copy of these Terms and Conditions for future reference. The use of personal data sent to the Site or via the Website is regulated by the Privacy and Cookie Policy Statement of NINAEL
SITE POLICIES > ONLINE PRODUCTS & IMAGES
NINAEL S.r.l. declines any responsibility that, due to a particular configuration of a Client’s computer or malfunction, the colors of the products visualized on the website could appear to be slightly different from the original.
Images on NINAEL.COM belong to NINAEL S.r.l. and any unauthorized use of these images without the express written consent NINAEL S.r.l. is forbidden.
For more information contact: info@ninael.com
SITE POLICIES > PRODUCT AVAILABILITY
Items featured on the website reflect the actual availability of the item in color and size.
The Products are the property of NINAEL S.r.l. and sold on its NINAEL.COM Website for this NINAEL S.r.l. guarantees the authenticity of each and every item featured.
Once an order request has been received, NINAEL S.r.l. reserves the right to re-confirm the availability of the merchandise.
Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.
SITE POLICIES > COPYRIGHT & TRADEMARK
NINAEL S.r.l. is the owner of the website NINAEL.COM and its contents; the material included in the website NINAEL.COM is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from NINAEL S.r.l.
NINAEL S.r.l. does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.
COMMERCIAL POLICIES
COMMERCIAL POLICIES > ORDER PROCESSING
NINAEL S.r.l. reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.
NINAEL S.r.l. reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.
NINAEL S.r.l. reserves the right to decline to process an order and/or offer services to anyone at any time.
COMMERCIAL POLICIES > CLIENT REQUIREMENTS
To place orders at NINAEL.COM Clients must:
– Be 18 years or older.
– Be eligible and competent to enter legally binding contracts.
– Have a valid email address.
– Have at least one of the following: a Valid Credit Card (Visa, American Express, Mastercard) or a Verified PayPal Account
COMMERCIAL POLICIES > DECLINATION OF RESPONSIBILITY
NINAEL S.r.l. publishes information on its website NINAEL.COM to provide a service to Users, but declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once notified, NINAEL S.r.l. will execute an immediate correction.
NINAEL S.r.l. also reserves the right to make corrections and changes to the website when necessary without giving prior notice.
NINAEL S.r.l. does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction.
NINAEL.COM, the website of NINAEL S.r.l. , is a protected website according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, NINAEL S.r.l. declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
NINAEL S.r.l. reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
COMMERCIAL POLICIES > ITALIAN LAW
Entering this website the User and NINAEL S.r.l. agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the website.
NINAEL S.r.l. does not guarantee in any way that materials present on the website are in accordance with current regulations of other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this website from said locations do so at their own risk and are solely responsible to respect relative local laws.
Under EU regulation 434/2013, cross-border disputes can be settled out-of-court by using this online platform: http://ec.europa.eu/odr.
POST-SALES ASSISTANCE
POST-SALES ASSISTANCE > POST-SALES CONTACT
Any requests for post-sales assistance can be sent to customercare@ninael.com
We will respond to these requests within 5 (five) business days.
SHOPPING ONLINE
SHOPPING ONLINE > PRICES & CURRENCY
All prices published online, payments and invoices are in Euro (€/EUR)..
SHIPPING COST AND DUTY
NINAEL.COM ships worldwide using GLS,UPS, DHL and FEDEX.
- FREE SHIPPING to all customers within Italy;
- In Europe the shipping cost is € 35, free for orders over € 200;
- For all other countries shipping costs amount to €50, free for orders over € 200;
GROUP A: ALL INCLUSIVE that is inclusive of the courier cost and customs duties.
Due to local customs policies, some shipments can be considered as commercial imports and not for personal use. Commercial imports require the intervention of a broker to issue the package and in this case customers will be required to choose a broker and pay for the customs clearance service.
Unfortunately, the costs related to the disbursement through brokers are charged to the customer.
For information and assistance, please contact us at info@ninael.com
GROUP B: only shipping costs are included, the relative customs duties are charged to the customer.
SHOPPING ONLINE > ORDER PAYMENT
Prices and shipping costs are subject to change at any time, but these changes will not affect orders for which a Shipping Confirmation has already been sent to the customer.
Payments for all orders must be made by credit card or paypal on the payment page. Payments through most major credit and debit cards are accepted.
The customer must be aware of the fact that online payment transactions are subject to validation checks by the card issuer and that NINAEL S.r.l. will not have any responsibility in case the card issuer refuses to authorize payment for any reason. In addition, a standard pre-authorization check on the customer’s payment card will be carried out and the Products will not be shipped until such pre-authorization verification has been completed. Please note that the card issuer may charge the client an online management fee or processing fee. NINAEL S.r.l. can not be held responsible for this.
CREDIT CARD SECURITY
NINAEL.COM Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.
NINAEL.COM CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
NINAEL.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by Mastercard.
For more information, please visit www.visa.com or www.mastercard.com
CREDIT CARD CHARGES
If there are sufficient funds and the account information is valid, the transaction will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged for available items.
BANK WIRE TRANSFER
When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for NINAEL.COM. The merchandise will then be reserved for the order until payment has been confirmed. The Client is asked email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
It is mandatory that the Client email a scanned copy of the Bank Wire Transfer within 48 hours to avoid the cancelation of the order. Merchandise will be shipped once the payment has reached NINAEL S.r.l.’s bank account.
If the fax or scanned copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be cancelled.
The merchandise will be shipped once NINAEL has confirmed the payment and the merchandise is available for shipment.
FIRST-TIME CLIENTS
For Credit Card and PayPal payments NINAEL.COM may request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
SHOPPING ONLINE > PROMO CODES
Clients who have received a Promo Code for NINAEL.COM , by newsletter, through social networks or on approved promotional websites, can insert this code during checkout. Each code has a validity, start and end date, which limits its use and cannot be extended.
SHIPMENT INFORMATION
AVAILABLE ITEMS
Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer.
Estimated transit time after dispatch:
USA and Canada: 1-4 business days, according to the final destination
Europe – European Union -: 1-4 business days for major cities / 2-4 business days for remote areas
Europe – Non-European Union – : 1-3 business days for major cities / 2-4 business days for remote areas
Latin America: 3-6 business days
Asia and the Middle East: 3-6 business days
Australia and Oceania: 2-6 business days
NINAEL S.r.l. cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of NINAEL S.r.l. .
Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:
- January 1;
- January 6;
- Easter and Easter Monday;
- April 25;
- May 1;
- June 2;
- August 15;
- November 1;
- December 8;
- December 25;
- December 26
SHIPMENT INFORMATION > SHIPMENT TRACKING
When the order is shipped, Clients receive an email from NINAEL.COM specifying the tracking number.
In the event of delays in Customs, Clients will be notified directly by the courier and/or NINAEL.COM.
SHIPMENT INFORMATION > SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. NINAEL.COM packages are carefully sealed with a NINAEL.COM logo printed tape around the sides of the box.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact NINAEL.COM at customercare@ninael.com .
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by NINAEL.COM within 5 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the NINAEL.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
SHIPMENT INFORMATION
QUALITY
NINAEL goods are lovingly handcrafted in Italy form the highest quality leather and brass accessories which have been selected with care. The apparent slight imperfections of the leather cannot be consdered defects but characteristics of the materials of this unique brand. Each details and every finish is guaranteed by the highest standards of control. The luxurious brass chains are carefully hand-sewn, therefore they must me handled with care, avoiding contact with sharp objcts that might cause damage, the finges should not be pulled. In order to preserve the original quality of the product we recommend that you avoid exposure to heat and humidity. Any exposure to water, oils and cosmetcs could potentially stain the leather. Where not in use, the product should be stored in its protective bag. Ninael is not liable in any way for damage due to improper use and conservation that does not apply to the instructions provided herein.
FAULTY PRODUCTS
Items are considered “faulty” if they do not conform to our quality standards, which require that goods correspond their description and be of satisfactory quality. If you receive faulty purchased products, you have the right, within 48 hours, to ask for a repair, exchange, reduction in the price or a full or partial refund, according to our judgement. Please email customercare@ninael.com with images of any of your purchases, which you consider have been delivered faulty.
RETURNS
RETURN POLICY
If for any reason Clients are not satisfied with an order, the items can be returned for within 14 days of the order’s delivery date.
INSTRUCTIONS
- To request authorization to return, you must send an email to customercare@ninael.com. NINAEL.COM will send a confirmation by e-mail, containing the Return Authorization Number (R.A.N.) and the instructions to be respected to send the goods back.
- The cost of return shipping is EUR 50. This amount will be deducted from the final refund. Please follow attentively all given instructions. Make sure to print and use the pro forma invoice and shipping label that are provided. Sometimes Customs may apply import fees. These fees will be the Client’s responsibility and will be deducted from the final refund.
– The return shipment must take place within 14 days after, starting from the day following receipt of the Products
Return Terms & Conditions
Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Items must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. NINAEL.COM, reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees..
Pickups for all authorized returns with NINAEL.COM ’s courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, NINAEL.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
NINAEL.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.
In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
If an unauthorized return is accepted, NINAEL.COM will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.